The Landlord confirms that he/she is the sole or joint owner of the property and has the right to rent it out under the terms of the mortgage or head lease. Where necessary the Landlord confirms that permission to let has been granted by the mortgagee. The Landlord authorises the Agent to carry out the various duties of Property Management. The Landlord also agrees that the Agent may take and hold deposits. It is declared that the agent may earn and retain commissions on insurance policies issued.
SERVICE LEVELS AND COMMISSIONS
The commissions detailed in the Lettings Service Options are payable by the Landlord to the Agent following the introduction of a Tenant who enters into a tenancy either directly, indirectly or through an introduction from an existing tenant found by us for as long as the Tenant remains in occupation. If more than one person forms the Landlrd, all persons will be joint and severally liable for all the fees, charges and obligations included in this Agreement.
All monthly statements and invoices will be sent by email. Duplicate hard copy statements of account can be supplied for Admin Fee Scale A per statement or Admin Fee Scale C for the provision of twelve statements covering a full tax year.
Payment of Fees
Initial letting fees will be deducted from the initial rent collected from the Tenant at the commencement of the Tenancy. In the event that the initial administration and letting fees and any other charges payable amount to more than the initial rent the balance must be paid prior to the commencement of the Tenancy. The Tenancy Agreement and Deposit will be retained until any outstanding fees are paid to us. All fees are due within fourteen days of our invoice.
The Agent will endeavour to arrange a standing order for all future rent payments to be made directly to us or to you if we are appointed for an Introduction Service only.
Monies, less our fees and any expenses incurred, will be transferred to your nominated bank/building society account within ten working days of receipt of cleared funds.
The Agent cannot be held responsible if the Tenant fails to pay their contractual rent. We will however take such action on your behalf as is appropriate to recover rent arrears if we are instructed to collect rent on your behalf. If serving the appropriate notice does not have the desired effect the Agent will advise you how to instruct solicitors to take further action. You will liable for the legal charges incurred. The Agent cannot be held responsible for any bank charges resulting from late or non-payment of rent by the Tenant.
For our managed services the maximum amount of advanced rent the agent will accept is five months. Any further rent due will be paid on the respective monthly anniversary of the commencement date of the Tenancy. If five months rent is paid in advance the Agent reserves the right to withhold one months rent to cover any costs that may arise during the Tenancy.
End of Tenancy
At the end of the Tenancy the Agent will retain the last months rent payment until all Landlords debts in relation to the property during the term of the Tenancy have been satisfied.
Payment of Other Outgoings
The Agent will, if instructed, discharge other liabilities (eg ground rent or service charges) from the rental income providing we are holding sufficient funds. It is your responsibility to instruct these service providers to contact the Agent directly. We are unable to act on your behalf in connection with any dispute arising from such payments and accept no responsibility in event of such a dispute.
In order to comply with legislation we have a legal duty to report any Landlord or Tenant who arouses suspicion with regard to money laundering.
Interest on Clients Monies
Any interest incurred on clients monies which the Agent holds will be retained by us to contribute towards bank and administration charges.
The Agent may use a credit referencing agency to obtain references on potential Tenants and Guarantors. The details contained in the report should not be used as the sole reason for making a decision to accept a potential Tenants application. The Agent can not be held liable for any inaccuracy or incompleteness of any information appearing in the report since it is provided by a third party.
Right to Rent
The Agent will, where applicable, make the necessary checks to establish the right of occupancy of all adults who are seeking to occupy your property.
An Inventory and Schedule of Condition is essential whether your Property is let furnished or unfurnished to reduce the risk of any dispute arising in respect of the security deposit. Inventories should, where applicable, show that furnishings and electrical equipment comply with current legislation.
The Agent will provide and Inventory/Schedule of Condition for every new Tenancy that we arrange which an independent company of our choice will undertake. The Agent cannot be held responsible for any errors or omissions on their part unless it is due to our negligence or breach of contract.
Reimbursement and Compensation
The landlord undertakes to keep the Agent fully and effectively compensated and reimbursed in respect of any claim, demand, liability, cost, expense or prosecution which may arise due to the failure of the Landlord to comply fully with the terms set out in this Agreement, including any subsequent amendments to or replacement regulations.
For the avoidance of doubt we reserve the right to have work carried out on your behalf and at your expense to ensure that you fulfil your contractual and statutory obligations as a Landlord.
Late Payment of Charges
If payment is not received within 30 days of our invoice date interest will be added daily on the sum due at a rate of 4% above the base rate set by a clearing bank.
In order to comply with legislation to prevent any unauthorised access to or use of personal data we have the responsibility to keep information confidential. We will only use confidential information if fees are not paid and we wish to refer the matter to a debt collector or solicitor ; Or if we are specifically required by law to pass it to a government agency; Or to change account details for utility suppliers and council tax into or out of your name; Or when a contractors invoice has not been settled by you.
Employment of Third Parties
From time to time the Agent will be required to employ a third party to carry out procedures necessary for the effective letting and/or management of your Property. We will not be held responsible for any loss or damage that you suffer through the act or any default or negligence of any third party including bank or building society which may arise other than through our own negligence or failure on our part
Payment of council tax will normally be the responsibility of the Tenants in the property. However, Landlords should be aware that where a property is empty, let as holiday accommodation, or let as a house in multiple occupation (HMO) responsibility for payment of council tax then rests with the owner of the property.
The Agent will take meter readings whenever possible at each change of occupation in the property. It is the responsibility of the incoming Tenant to inform the service companies (electricity, gas and water) of these readings and change of occupation. In many cases the service companies (eg BT) require that the new occupiers formally request and authorise the service and it is not possible for the Agent to do this on the Tenants or Landlords behalf. regarding mail, Landlords should take care to inform all parties (eg BANKS, clubs, societies etc.) of their new address. It is not always possible to rely on Tenants to forward mail to the Landlords.
It is agreed that any instructions to the Agent from the Landlord regarding termination, proceedings, major repairs, payment or other significant details regarding the letting be confirmed to the Agent in writing/email.
The Landlord undertakes to reimburse the Agent for any claims arising from overpayment which may be made by the local authority in respect of housing benefit or other benefit scheme paid to or on behalf of the Tenants as rent. This undertaking shall remain in force during the tenancy and up six years thereafter, whether or not the Agent continues to let or manage the property under this Agreement.
Any delays of payments or other defaults will be acted on by the Agent in the first instance. Where the Agent has been unsuccessful in these initial actions or there are significant rent arrears or breaches of the Tenancy Agreement the Landlord will be advised accordingly. A solicitor may then be appointed and instructed by the Landlord except where the Agent is unable, after taking reasonable efforts, to contact the Landlord. In that event the Agent is authorised to instruct a solicitor on the Landlords behalf. The Landlord is responsible for payment of all legal fees and any related costs.
Landlords need a comprehensive Tenancy Agreement setting out the rights and obligations of both parties. Where the Tenant is an individual you will also need to comply with unfair contract regulations which states clauses in the Agreement must be fair to the Tenant. We will provide you with a specialist comprehensive Tenancy Agreement.
The standard term of our Tenancy Agreements is six months after which time a Statutory Periodic tenancy will become effective, unless both the Landlord and the Tenant agree to renew the Agreement for a fixed period. Tenants are under no obligation to retain possession of the Property at the end of the initial Agreement and are not required to provide notice if they wish to surrender possession on the expiry date.
If the applicant is an individual and the agreed rent is £100k per year or less we will use an Assured Shorthold Tenancy Agreement. Tenants are not required to give notice of their intention to release possession of the Property unless a Statutory Periodic Agreement has become effective. If this is the case two months notice in writing from the next rent date will be required from the Landlord.
Where the net rent payable exceeds £100k per year or at a proportionate level for a shorter Tenancy, a Common Law Agreement is required. This is not governed by the Housing Act but is nethertheless subject to other statutory regulations.
Companies usually insist that a break clause is inserted into the Tenancy Agreement. This means that the fixed term of the Tenancy may be terminated by the company at an earlier date than specified in the Agreement. If there is an 'option to renew' clause the Tenant wil have the legally binding right to renew for a further term provided the Tenant complies with the conditions in the clause. If the Property is sold it will be sold with the benefit for the Tenant of the option to renew. The Landlord would not be able to obtain vacant possession unless the Tenant was in breach of the Agreement.
TERMINATING THE AGREEMENT - SERVICE OF NOTICE
All Tenancies must be terminated by serving the Tenant with a valid notice to quit whether the initial Agreement is still valid ofr if a Statutory Periodic Tenancy has become effective.
The exact form of notice, length of notice and expiry date depends upon the type of Tenancy that has been granted and will be specified by the Housing Act. We will inform you of how much notice you will need to give. The Agent must be told in writing when the Landlord wishes to serve notice on the Tenants. The Agent cannot be held responsible for any delay in regaining possession if the landlord fails to give the Agent sufficient written warning of their intention to quit.
If the Tenant fails to surrender possession at the end of the notice period it will be necessary to commence legal proceedings to obtain a possession order. The Agent can recommend solicitors who are specialists in this field. The cost of any legal proceedings is the Landlords responsibility. We recommend taking sufficient insurance to cover for these eventualities.
If you instruct the Agent on the Introduction Service, we can serve notice to your tenant on your behalf for Admin Fee Scale B.
We deem notices to be served if delivered to the last known address of the tenant or Landlord.n If either party deliver by hand any notices or documents which are necessary under this Agreement or any legislation to the other party or to the last known address of the other party, it must be by 4:30pm. If later than this the documents or notices will be deemed served on the next working day, not including Saturdays, Sundays or Bank Holidays. If any documents or notices are sent by registered or recorded delivery, they will be deemed delivered on proof of delivery being obtained.
The address for the service for the Landlord and for the Agent is detailed in the Tenancy Agreement or this Lettings Agency Agreement.
Early Departure of Tenant
If a tenant leaves the property of their own accord prior to the expiration of the Tenancy and in breach of their obligations under the agreement. Landlords should seek appropriate advice from debt recovery specialists. The Agent will assist where necessary in this process.
RENEWAL OF TENANCY AGREEMENTS
The Agent will contact you prior to the end of any fixed term Agreement to confirm the Tenancy will become a Statutory Periodic Tenancy if the tenant remains in occupation of the Property.
If you wish to enter into a new fixed term Agreement or wish to terminate the Tenancy at the end of the fixed term you will need to confirm your instruction to us in writing leaving ample time for notice to be served.
If a new fixed term Agreement which includes an increase in the rent figure is agreed Admin Fee Scale C will be payable by each party. If no rent increase is included the charge will be Admin Fee Scale B.
If a Statutory Periodic Tenancy becomes effective the rent can only be lawfully increased on an annual basis if we serve the Tenant with a notice. This notice advises the Tenant that they have the right to challenge the proposed increase by serving you with a counter notice and ultimately referring the increase to the Rent Assesment Committee. If you wish to pursue the latter, there will be a time charge of Admin Fee Scale B per hour or part thereof for the preparation of necessary documentation to support your case.
Renewals For Let Only Clients
Where, with the consent of the Landlord, the tenancy is renewed or extended to the same Tenant or any person associated with the Tenant originally introduced by the Agent a renewal fee equivalent to 7.5% of the gross rental for the term shall be payable on the renewal date. The Agent will prepare the tenancy agreement, if required, for the new or extended tenancy and the terms of this agreement shall continue until the tenant leaves or this agreement is terminated.
Tenancy Deposit Protection
The provisions of the Housing Act make it a legal requirement that all deposits paid under an Assured Shorthold Tenancy have to be registered with a government approved scheme withing 30 days of receipt.
We will collect the deposit with the first months rent. For our Full Management and Rent Collection Services the deposit will be held and registered in an approved scheme. A charge of Admin Fee Scale B will be made should the Landlords on the Introduction Service require the Agent to register and hold the deposit on their behalf. The deposit can only be released on written instructions from both parties.
Tenancy Deposit Protection Service
We are members of a tenancy deposit protection scheme which provides an independent and impartial method of resolving any differences between Landlords and Tenants at the end of a tenancy. At the end of a tenancy the Landlord and Tenant should attempt to agree the basis for repayment of the deposit. If there is a dispute the service provides for the case to be dealt with by an independent case examiner. The examiner is an impartial qualified expert who will make a decision and therefore avoid the need for potentially protracted court action.
The Deposit Protection Service, The Pavilions, Bridgwater Road, Bristol, BS99 6AA T: 0330 303 0030 E: firstname.lastname@example.org W: www.depositprotection.com
The Landlord warrants that all the information provided to the Agent is correct to the best of their knowledge and belief. In the event that the Landlord provides the Agent with incorrect information which causes the Agent to suffer loss or causes legal proceedings to be taken the Landlord agrees to reimburse and compensate the Agent for all losses suffered.
Change of Contact Details
It is the Landlords obligation to notify the Agent, in writing, of any change to their contact details including; telephone numbers, post and email addresses. The Agent cannot be held liable for loss of information where the Landlord has not notified us of any changes to the information we hold.
The following information is intended only as a guide for Landlords and should in no way constitute a detailed interpretation of the complete regulations.
Whilst the regulations might appear onerous they are designed to ensure the safety of the property and Tenants. Landlords should note that the penalty for non-compliance with these regulations is a fine or imprisonment.
The Agent holds full details about all regulations and Landlords, if in doubt, are advised to seek further guidance from us. Failure to comply with these regulations may constitute a criminal offence.
Landlords are required to arrange an inspection carried out by a registered gas engineer to check all gas installations. A Gas Safety Certificate will be issued a copy of which must be held by the Agent and given to the Tenant at the commencement of the Tenancy, once the gas engineer is satisfied that all installations fulfil all requirements. This certificate must be renewed annually. Landlords are also responsible for ensuring that either the operating instructions are shown on the appliance or that an instruction booklet is supplied.
In the vent that we have a Tenant ready to move in, and a previously agreed Gas Certificate is not available the Agent may commission one at the Landlords expense to enable Tenants to move in.
Furniture and Furnishings
All furniture and furnishings included in the tenancy must comply to regulations. Compliant furniture will always the correct labels indicating that it is legal. It is the Landlords responsibility to ensure these regulations are adhered to. The Agent is unable to accept any property where non compliant furniture and/or furnishings are present at the commencement of a Tenancy.
It is the Landlords responsibility to ensure that the electrical installation at the Property and any electrical appliance included is safe, regularly checked, we recommend annually, and that work is only carried out by a qualified electrical engineer. Where the Agent manages the Property we will only employ qualified electrical engineers to carry out necessary work. The Landlord is also responsible for ensuring that either the operating instructions are shown on the appliance or that an instruction booklet is supplied.
Internal Window Blinds and Curtain Fitting
It is the Landlords responsibility to ensure all Blinds and Curtain Tracks comply with regulations where necessary.
Fixed Glass Panels
It is the landlords responsibility to ensure all glass panels comply with regulations where necessary.
Health and Safety
Landlords should be aware of the health and safety implications when letting their property. The Agent is not qualified to offer advice but can help finding suitably qualified professionals to advise.
Mortgages and Consent for Letting
If you have taken out a mortgage on the Property you are letting you will need to obtain the consent of your mortgage lender. It is very unusual for them to refuse permission but most will charge an administration fee for giving consent. In turn they will require information on the type of tenancy agreement you intend to use, how long the tenancy is for and they will require certain notices to be served on the tenant. If the agent is required to give such in formation to your mortgage lender, there will be a charge of Admin Fee Scale B.
Sub-letting and Leasehold Properties
If your property is leasehold your lease will specify whether or not it is necessary to obtain permission to sub-let from the Freeholder or Managing Agent. It is essential to clarify the situation before marketing your property as some leases place restrictions on the type of sub-letting that will be approved and it is not possible to impose conditions on a Tenant after the Tenancy has started. If you require the Agent to obtain such permission from your Freeholder or Managing Agent there will be a charge of Admin Fee Scale C in addition to any charges from them.
Smoke and carbon Monoxide Alarms
The Landlord must ensure that there is a smoke detector fitted on every floor where there is a room used partly or wholly as living accommodation.
Landlords must also put a carbon monoxide alarm in any room where solid fuel is burnt such as wood, coal or biomass and includes open fires. It does not include gas, oil or LPG. Alarms must be tested and recorded as working on the first day of the tenancy. On Full Management Service only, the Agent will arrange for an inventory check-in to be conducted on the first day of the tenancy and the inventory clerk will check for and test the relevant alarms. Where the alarms are not in place or in working order they will be replaced or supplied and the cost of replacement or the cost of the alarm to be supplied will be the cost of the Landlord. Ongoing checks are the responsibility of the Tenants and they will be advised of such.
Landlords are under a duty to ensure that the risk of exposure to Tenants, residents and visitors by Legionella is properly assessed and controlled. The liability to comply with these regulations remains with the Landlord. The Agent can arrange a quote from a suitably qualified contractor to carry out the assessment on the Landlords behalf. The Agent will make guidance notes on Legionella disease available to the Tenants.
Houses in Multiple Occupation
If a dwelling is considered an HMO property under the Housing Act or is designated as such by the local authority certain requirements must be met to comply with health and safety even if the HMO does not need to be licensed. It is the Landlords responsibility to apply for a license if required.
The Agent will only accept properties that are presented in a clean condition at the commencement of any Tenancy. The windows should be cleaned inside and out any necessary decoration redecoration should be carried out and if needed, the carpets should be professionally cleaned and the garden well tended. Any domestic appliances included must be in full working order with user manuals and any guarantees provided.
We will notify the Landlords should the Property require further cleaning at the commencement of any Tenancy. The Agent can arrange cleaning on your behalf and will do so if the necessary cleaning has not taken place 48 hours prior to the commencement of a new Tenancy. There will be Admin Fee Scale A charge in addition to the cleaning charge for arranging these services.
Three sets of all door keys must be provided to the Agent prior to the commencement of any Tenancy. Further sets will be required should there be more than two Tenants named on the agreement.
If these are not supplied 48 hours before the Tenancy start date we will arrange for them to be cut. The cost of cutting keys will be at your expense. The Agent secure key tagging system ensures that third parties can not identify which property a set of keys belongs to therefore in the event of keys being lost or unaccounted for. The Agents liability is limited only to the cost of cutting replacement keys.
The landlord will be responsible for maintaining/replacing domestic appliances during the course of a Tenancy. The Agent is unable to accept any such appliances on the basis that they will not be repaired/replaced. Any such appliances should be removed from the property prior to the commencement of a Tenancy.
If an appliance fails irreparably during the Tenancy we will with your approval select and purchase a replacement. We will endeavour to ensure that we obtain the best deal we can for the Landlord. Admin Fee Scale B will be payable by you in addition to the cost of any appliance purchased. Should we be required to oversee the delivery and installation of any appliance purchased a time charge of admin fee scale B per hour or part thereof will be made.
Please note Tenants may choose to and are entitled to change the service provider and type of meter for gas and electricity during the period of their Tenanacy.
MAINTENANCE OF THE PROPERTY
In accordance with the landlord and Tenant Act, Landlords must keep in good repair: The Property structure and exterior; Installations for supply of gas, electricity and water; Appliances for supply of space heating and water heating; Sanitary appliances.
The law states that all repairs must be carried out within a reasonable time of the Landlord being given notice of the need for repair. By signing up for Full Management Service or Premium Service you give us the authority to instruct contractors to carry out minor repairs/routine works, to comply with the above legislation up to a value of £360 inc VAT without your prior consent. The Agent will carry out such works in a timely manner and act in and protect the Landlords interests.
If repairs or routine works are likely to exceed £360 inc VAT we will, except in situations we view as an emergency, endeavour to contact you to obtain authorisation to incur that expense. In the event we do not receive contrary instructions from you in writing within seven days we will proceed with your authority to act as we deem appropriate. We will also request payment in advance where works exceed the value of rent less our charges. We are unable to overdraw against your account.
If the Agent manages the Property but does not hold sufficient funds to arrange repairs or maintenance we are not liable for any loss or damage suffered unless it is due to our negligence or breach of contract. We will not arrange for repairs or routine works if we don not manage the property.
Should work or improvements be carried out at the Property you should arrange to personally inspect or appoint a representative to personally inspect them for you. The Agent can not be held responsible at a later date should you not be happy with the work carried out.
We are able to arrange for partial or total refurbishment of the Property. A time charge of Admin Fee Scale B per hour or part thereof in addition to the cost of the works will be made. We will not arrange any works or purchases unless we have clear funds to cover the costs incurred plus our fees.
We are able to arrange quotes for major redecoration or repairs. We will also check that the work has been carried out to a satisfactory standard, however, we are not qualified surveyors and cannot guarantee the quality of the work. we will also pay the contractor directly from your rent account if the funds are available. If not, an agreement needs to be made between the Landlord and the contractor prior to the works taking place. A charge of Admin Fee Scale A per hour or part thereof will be made for this service.
The Agent can not be held liable for any loss or damage to water systems at the property as a result of frost and/or cold weather. The Landlord should therefore ensure that such risks are covered by insurance and that adequate arrangements are made to protect water systems from such damage.
We will handle insurance claims as required. A time charge of Admin Fee Scale B per hour or part thereof will be made for this service. This is on the basis that you have given your insurance company authorisation to speak to us.
Once a Tenant has moved into the Property, as part of our Premier Service and Full Management services, we will visit the Property twice in a twelve month period. Following a visit, if anything is untoward, a report will be sent to the Landlord. This report is not a survey and we can not be held liable for any hidden or latent defects. Additional visits can be arranged for upon written request at a cost of Admin Fee Scale B.
Waiting at Properties
If we manage the Property we will endeavour to arrange a mutually convenient time for any contracators to meet at the Property and undertake work on your behalf. If this is not possible we may be able to arrange to meet the contracator at the Property but we will charge waiting time a a rate of Admin Fee Scale B per hour or part thereof in addition to the charges made by the contractor. We are unable to meet a contractor if we do no not manage the Property.
If your insurer has specified requirements regarding your Property during vacant periods you must notify the Agent and Tenants, prior to the commencement of the Tenancy so that relevant conditions are made part of the Tenancy Agreement.
Our services do not include supervision of your property when it is vacant (eg waiting to be let). Onm receipt of your instruction we can arrange scheduled visits once a week during our office opening hours. There will be a charge of Admin Fee Scale B per visit. It should be noted that such inspection can only extend to obvious visual defects and we can not accept responsibility of any latent or hidden defects.
If on or after the first anniversary of unpaid rent the Property appears to have been abandoned the Tenanacy will be deemed surrendered and the Agent will commence proceedings to take possession of the Property.
We may be required to provide details of Landlords who have let a Property in the UK and the gross rent received. You agree to disclose to us both your residency status and residential address and will notify us of any change to either. Where the Landlord is resident abroad or taxed as such, we will be entitled to retain out of any monies received the amount of any tax and pay HMRC. The Landlord hereby indemnifies the Agent against all payments of tax, interest thereon or penalties levied on the Agent.
SOLE AGENCY AND WITHDRAWAL
In signing this agreement you agree that we are entitled to a 16 week Sole Agency period in which we have exclusive right to find a tenant for the property.
You will be liable to pay our fee in addition to any other costs or charges agreed if at any time we present a ready, willing and able Tenant. Or, as this is a Sole Agency contract with a Tenant introduced by anyone else during our Sole Agency period.
Termination of Management
Either party has the right to terminate this Agreement in writing: upon the Tenants vacation or if either party breaks any important term or condition of this Agreement during a Tenancy where the breach is not remedied within thirty days of written notice and monetary compensation is wholly inadequate.
The Landlord may withdraw from instructions from the Agent to manage the property with four months written notice. In the event that the tenant remains in possession of the property, charges will be payable as if the Agent were then instructed on an Introduction Service basis where a fee of 75% of one months rent is payable. If the Agent has provided a Rent and Legal Protection policy there will be a charge of 2.5% of the annual rent inc VAT or an appropriate proportion of the unexpired term of the policy.
The Agent may terminate the Agreement immediately if you breach any of the Terms contained in this Agreement or the Tenancy Agreement, which are not remedied within thirty days of written notice or in the event that you do or do not do something which makes it impossible, impractical or illegal to continue providing our services.
We reserve the right to assign our rights and/or obligation under this Agreement upon giving you three months written notice before terminating this agreement.
We are members of a property ombudsman redress scheme and follow their code of conduct. Their code and consumer guide is available on their website. In the event that you have a complaint please discuss it with the Branch manager. In the unlikely event that it cannot be resolved you have the right to refer it to them: The Property Ombudsman - Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP T 01722 333306 W www.tpos.co.uk
NOTICE OF THE RIGHT TO CANCEL
If this agreement is concluded in the simultaneous physical presence of the Agent and you the consumer, in a place which is not the business premises of the Agent you have the right to cancel the contract within 14 days if you wish. This right can be exercised by delivering, sending or emailing a cancellation notice within the cooling off period. You may wish to use the cancellation form provided. The notice of cancellation is deemed to be served as soon as it is posted or emailed to us.
You are at liberty in law to instruct us to begin work immediately on the understanding that you will be liable to pay for work or services received up to the time of any cancellation.
If you have instructed us to commence marketing immediately and then cancel the contract within the first 14 days (if the cooling off period cancellation rules are applicable) you will be liable to a withdrawal fee. This fee will be calculated on the amount of work and the services which we have provided during the period up to the point of cancellation. Additionally, you would be liable to pay compensation to a prospective Tenant where they have incurred expenditure on fees and preparations to rent your property.