Refund Policy

 

You have the right to cancel under the Distance Selling Regulations. You must inform us of your decision to cancel within 7 days of your order by sending your cancellation notification in writing to us by email estates@rooftop-group.co.uk or via our postal address given at the footer of the page.

 

Where you agree to the delivery of services or an appointment date within 7 days of your order You acknowledge the contract commences immediately and therefore waive your right to cancellation. In the case of property listings you agree for us to provide the services to you immediately.

Where return of goods is required as part of your cancellation request you agree to return them to us at your own cost.

 

Application, administration and referencing fees paid by or on behalf of prospective tenants are non refundable.

 

Your statutory rights are not affected.

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